Privacy Policy

Who We Are?

The name of our company is Social Endurance LLC, and we’re a company located in Colorado, in the United States, that provides endurance event participant data and data analytics to industry clients. Social Endurance LLC (“us”, “we”, or “our”) operates the socialendurance.com website and the Social Endurance Mobile Site mobile application (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

What Is This?

This is a privacy policy and the reason we have it is to tell you how we collect, manage, store, and use your information.

Just so we’re clear, whenever we say “we,” “us,” “our,” or “ourselves”, we’re talking about Social Endurance LLC and whenever we say “you” or “your,” we’re talking about the person or business who has decided to use our services. And since we do a lot of different stuff, when we talk about our services, we mean any of our websites or apps; or any features, products, graphics, text, images, photos, audio, video, or similar things we use in our businesses.

Why Are We Showing You This?

We value and respect your privacy. That is why we strive to only use your information when we think that doing so improves your experience in using our services. If you feel that we could improve in this mission in any way, or if you have a complaint or concern, please let us know by sending us your feedback to the following email address: privacy@socialendurance.com.

Our goal is to be as transparent and open about our use of information and data as possible, so that our users can benefit from both the way they provide information and how we use it.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”).

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

In using the services, you may be asked to provide us a variety of information– some of which can personally identify you and some that cannot. We may collect, store, and share this personal information with third parties, but only in the ways we explain in this policy. Here’s how we do it and why we do it:

 

Personally Identifiable Information: How we collect it.

Personally identifiable information is data that can be used to contact or identify a single person. Examples include your name, you phone number, your email, your address, and your IP address. We collect this kind of information in the following ways:

  • Information you give us: You provide information to Social Endurance for the purpose of receiving a service or product from us. We collect the following information:
  • First and last name
  • Telephone number
  • Home address

 

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).

  • This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
  • When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.
  • In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
  • Social Endurance collects Personal Identifiable Information for the purpose of providing a product or service to our clients along with providing additional information regarding our services and products. This information is collected online.
  • Information we get from your use of our services. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device, which is called log data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
  • We also collect Cookies when you use our services. Cookies are files with a   small amount of data that may include an anonymous unique identifier. We use cookies to collect information to improve our services for you.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

 

Personally Identifiable Information: How we use it.

Social Endurance LLC uses your information in the following ways:

 

  • Contact you via email
  • Include you in our email list-serve to provide you updates on our services and things we offer
  • Fulfill the orders you place with us
  • Provide you our services
  • Process and complete transactions you make with us, such as payments for goods or services
  • Improve our website performance
  • Tailor our services to your needs and the way you use our services

 

 

Who We Share Your Information With and Why

Social Endurance LLC only shares your information with third parties in the following ways and for the following purposes:

Payment processor

  • Credit card number – processed by third-party payment company- Social Endurance does not collect credit card data

 

Your Choices in What Information You Share

Social Endurance only collects the necessary data for processing a payment for services or products. We also use your information to provide you with updates regarding our products and services. Social Endurance does not collect additional data that is not required.

We do not require you to provide any personal data to  browse our site or review our blog or visit our social media pages. Our process for collecting information begins when you provide your email address for our mailing list, create a log-in and account with us to access our services.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

 

Non-Personally Identifiable Information

Non-personally identifiable information includes general details about your device and connection (including the type of computer/mobile device, operating system, web-browser or other software, language preference, and hardware); general information from the app store or referring website; the date and time of visit or use; and, internet content provider information.

 

Non-Personally Identifiable Information: Collection and Use

We collect your non-personally identifying information when you visit our site by through accessing Google Analytics, each time you access our website and app and use your non-personally identifiable information and behavior to analyze usage statistics, improve our services, provide quality assurance testing, and address service-related issues.

 

How Long We Keep Your Information

We will retain your Personally Identifiable Information for as long as you use our services, or until you request in writing that we delete or otherwise remove your Personally Identifiable Information.

We will retain Non-Personally Identifiable Information as part of our historical analysis of how our services are used, until such data no longer provides any historical use.

Furthermore, when we process information, we retain a record, to the extent reasonably possible, of the following information: the processor, purpose of the processing, categories of individuals and data involved, nature of disclosure, if there is a transfer of information over national boundaries, the length of time the information will be held before erasure, and the security measures involved.

 

Where We Keep and Transfer Your Information

Our business is operated in the United States and third parties with whom we share your information are as well. Our servers are located in the United States and this is where your data and information will be stored.

Please be aware if you are a citizen of another country, and if you live in Europe in particular, that your information will be transferred out of your home country and into the United States. The United States might not have the same level of data protection as your country provides.

Based outside of the EU, we do not focus our business in the EU. Our processing of personal data from individuals in the EU is occasional and is not targeted to reveal race; ethnicity; political, religious, or philosophical beliefs; trade union memberships; health; sexual activity; or, sexual orientation.

If you would like more information about this, please email us at support@socialendurance.com.

 

EU Rights to Information

According to the laws of the European Union (except for limited exceptions, where applicable), anyone in those countries has the right to:

  • Be informed about their data and its processing
  • Have access to their data
  • Correct any errors in their data
  • Erase data from our records
  • Restrict processing and use of data
  • Data portability
  • Object to the use of their data, including for the purpose of automated profiling and direct marketing
  • Make decisions about automated decision making and profiling

 

Social Endurance LLC respects each of these rights for all of its users, regardless of citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact support@socialendurance.com. Before we use your information in any way not authorized in this privacy policy, we will contact you to request your informed consent.

Compliance with the Children’s Online Information Privacy Protection Rules

This website does not collect information from minors, including those under the age of 13. If personal identifiable information is provided to us for individuals under the age of 18, we will immediately delete this information permanently.

If you would like to exercise these rights, please contact us at support@socialendurance.com.

Protecting Your Information

 

Keeping it Safe

Social Endurance LLC makes reasonable and commercially feasible efforts to keep your information safe. Though we are a small business, we have appropriate security measures in place to prevent your information from being accidentally lost, used, or accessed in an unauthorized way. We restrict access to your personal information to those who need to know it, and may be disciplined or terminated if they fail to meet these obligations. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also:

  • Encrypt many of our services using SSL,
  • Regularly review our processes to consider if there are any additional improvements we can make to our systems.

 

That said, no organization or business can guarantee 100% data protection. With that in mind, we also have procedures in place to deal with any suspected data security breach. We will inform both you and any applicable authorities of a suspected data security breach, as and when required by law.

 

Links to Other Websites

Our site has links to the sites, content, and services of other businesses, suppliers, and other third parties. Any products or services found through a link to any of these other sites are subject to separate privacy policies. Social Endurance LLC is not liable for any content provided or actions taken by such third parties.

 

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

 

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Posting Content to Our Site or Social Media

Any content you post on this site or others, including through social media links, is likely to become publicly available and may not be fully revocable or erasable by Social Endurance LLC, because it will have become available to third parties. You can always ask us to delete information in our possession, but we cannot force anyone else to erase your information. Please be aware that you publish such information at your own risk.

 

Do Not Track Signals

Some technologies, such as web browsers or mobile devices, provide a setting that when turned on sends a Do Not Track (DNT) signal when browsing a website or app. There is currently no common standard for responding to DNT Signals or even in the DNT signal itself. We currently do not have any technology implemented to process DNT Signals.

 

Compliance with Regulators

We regularly review our privacy policy to do our best to ensure it complies with any applicable laws. Ours is a small business, but when we receive formal written complaints, we will contact the person who made the complaint to follow up as soon as practicable. We will work with relevant regulatory authorities to resolve any complaints or concerns that we cannot resolve with our users directly.

You also have the right to file a complaint with the supervisory authority of your home country, where available, relating to the processing of any personal data you feel may have violated local regulations.

 

Waiver of Liability for Third Party Use

In the limited situations, as above, where we would share your information with third parties, we limit our interactions to third parties which we have confidence will not misuse your information. However, we do not control those third parties or their security protocol. You agree that we are not responsible for any misuse of information by third parties, whether such misuse is through negligence, intentional misconduct, or any action or inaction by a third party or others.

General Information for Your Further Understanding

 

No Unsolicited Personal Information Requests

We will never ask you for your personal information in an unsolicited letter, call, or email. If you contact us, we will only use your personal information if necessary to fulfill your request.

 

Changes

Our business and the services we provide are constantly evolving. We may change our privacy policy at any time. If we change our policy, we will affirmatively request that you consent to the new policy or email you for consent at that time. We will not reduce your rights under this policy without your consent.

 

Security

The security of our services is important to us. We use reasonable efforts to secure any information you provide to our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee your security. As with disclosure of any information electronically, there is a risk that any information you disclose by use of the Services could be collected or used by others. This could result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. You hereby waive any claims against us and agree not to hold us liable for the theft or misuse of personal information.

 

Complaints

Social Endurance LLC respects the rights of all of its users, regardless of location or citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact support@socialendurance.com.

 

Questions about Policy

If you have any questions about this privacy policy, contact us at: support@socialendurance.com. By accessing any of our Services or content, you are affirming that you understand and agree with the terms of our Privacy Policy.